Help
Why has my document creation paused?
Free allows 20 documents each calendar month. When that number is reached, new documents pause until the 1st of next month or until you upgrade to Pro.
What still works
Every document you already created stays available. You can view, download PDF, share, and edit existing records. Clients, inventory, and other data are not removed.
When it resets
The documents counter resets on the first day of the next month, India time. Upgrading to Pro removes the cap immediately.
Other Free pauses
The same pattern applies to other Free allowances: 25 clients, 25 inventory items, 25 expenses per month, 5 emails per month, 200 API calls per month, and 10 Shopify orders per month. Each pause is only for that create. The rest of the account keeps working.
Questions that are not covered here: support@onestopinvoice.com